A concierge approach to second-home ownership
Frequently Asked Questions
What exactly does a concierge home management service do?
We act as your trusted local representative, overseeing the care, maintenance, and readiness of your home while you’re away. Our role is to protect your investment and ensure your property is always secure, maintained, and arrival-ready.
How often is my property checked when I’m away?
Inspection frequency is tailored to your needs, but most clients choose visits that are scheduled weekly or bi-weekly. Additional checks can be added during severe weather or seasonal transitions.
Do you use non-toxic cleaning products?
Yes. We prioritize non-toxic, wellness-focused cleaning products that are safe for your home, your guests, and the surrounding environment without compromising quality.
What do you look for during property inspections?
We monitor HVAC performance, plumbing, water intrusion, security systems, visible damage, pest activity, and general condition.
What happens if something breaks while I’m gone?
If something breaks while you’re away, we step in immediately. We coordinate trusted vendors, oversee the work, and obtain your approval before repairs move forward — all while keeping you updated so there are no surprises.
Do you handle repairs or just coordinate vendors?
We coordinate, schedule, and supervise qualified vendors. We serve as your on-site advocate to ensure work is completed correctly and efficiently.
Can I use my own contractors?
Yes. We’re happy to work with your preferred providers or recommend vetted local professionals.
How do you vet service providers?
We work with insured, experienced vendors with sterling reputations in the community. Quality and reliability are essential.
Do you manage preventative maintenance?
Yes. We proactively schedule seasonal maintenance to prevent costly issues and extend the life of your home systems.
How quickly do you respond to urgent issues?
Emergency response is prioritized. Our role is to act quickly to protect your home and minimize damage.
How will I receive updates about my property?
You’ll receive inspection summaries, photos when needed, and direct communication regarding any concerns or completed work.
Will I have a dedicated contact person, and can I reach you after hours?
Absolutely. I serve as your personal point of contact and maintain after-hours availability for urgent needs, ensuring your home is always supported.
Can you prepare the home before I arrive?
Yes. We can coordinate cleaning, climate control, grocery stocking, and general preparation so your home is ready when you walk in.
Do you handle housekeeping coordination?
We manage trusted cleaning services and guest readiness as requested.
Can you assist with guest preparation?
Yes. We prepare the home for visiting family and guests, according to your instructions.
Where do you get our provisions?
We shop at trusted local markets including Yoke’s, Winter Ridge Market, Costco, Pilgrim’s Market, and Trader Joe’s. We also partner with a nutritionist who can assist with curated grocery lists and healthy recommendations.
How is pricing structured?
Pricing is based on the level of service and frequency of oversight. We tailor plans to each property and homeowner’s needs.
Are there long-term contracts?
We offer flexible agreements designed to provide peace of mind without unnecessary restrictions.
Are vendor invoices billed directly to me?
Yes. Vendor costs are transparent and billed separately from management services.
Do you specialize in high-value homes?
Our service is designed specifically for luxury and second-home ownership.
What makes your service different?
We provide concierge-level care with a relationship-driven approach. Your home is treated as if it were our own.